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Euphoria

April 7 — 10, 2016 | Carson Creek Ranch, Austin — TX

#FindYourEuphoria

+ Where is my wristband? When will it ship?

You can find estimated shipment and delivery dates along with other tracking information from the Tickets page in your Eventbrite account. If you purchased your wristband after the cutoff date for shipping on March 20, 2016, you can pick up your order at Will Call with a copy of your original order confirmation email and a photo ID.

+ How can I update my shipping address?

Tickets have already shipped, so you can no longer update your shipping address. If your shipping address was incorrect when shipping began, you'll need to pick up your wristband at Will Call. The original order confirmation email and a photo ID are required for wristband pick-up. If you can't receive the package after it's been shipped to the provided address, you can pick up a replacement wristband at Will Call with a copy of your original order confirmation email and a photo ID. A $20 wristband replacement fee may apply. In all cases, shipping fees are non-refundable.

+ What should I do if I never received my wristband, or if I received the wrong wristband?

If you haven't received your wristband yet, take a look at your Tickets page for estimated shipping and delivery dates. If your wristband is marked as "delivered" but you never received it (or you received the wrong wristband), you can get your order sorted out at Will Call with a copy of your original order confirmation email and a photo ID. A $20 wristband replacement fee may apply. In all cases, shipping fees are non-refundable.

+ Can I pick up my wristband at Will Call?

At this point, wristbands have shipped. If you can't receive the package after it's been shipped to the provided address, you can pick up a replacement wristband at Will Call with a copy of your original order confirmation email and a photo ID. A $20 wristband replacement fee may apply. In all cases, shipping fees are non-refundable.

+ Can someone else pick up my wristband at Will Call?

Yes! If you purchased your ticket after the cutoff date for shipping, you were sent a PDF ticket along with your order confirmation email. Someone else can pick up your wristband at Will Call with the PDF ticket and a copy of your photo ID. 

If you don't have a PDF ticket, you can have someone else pick up your wristband through the following steps: 

Cancel your shipment (if it hasn't shipped already) on your Tickets page. If your order has already shipped, you will need arrange to get the new person your wristband, or deactivate the wristband, and have them pick up a replacement at Will Call. Have the new attendee bring a copy of your photo ID and the order ID number (found in your order confirmation email) to Will Call. A $20 replacement fee will apply.

+ What should I do if my wristband is lost, stolen, or damaged?

Head over to the Tickets page in your Eventbrite account to report your issue and request a replacement. Any reported wristband will be immediately deactivated. You can pick up a replacement wristband at Will Call or the Box Office. All you need to bring with you is the original order confirmation email you received from Eventbrite and a photo ID for proof of purchase. A $20 replacement fee will apply. Please note that once reported, wristbands can't be reactivated.

+ What is Euphoria?

Euphoria is far more than a music experience, far more than a festival, a place where you listen, create, feel and — literally — live in the moment. Find out more.

+ Where is Euphoria?

Euphoria is held at Carson Creek Ranch, located within 5 minutes of the Austin-Bergstrom International Airport, in Austin, Texas. Please see our arrival guide and directions to the venue here.

+ When is the festival open?

Thursday - Camping opens at 12PM (noon)
Friday - 2PM-1AM
Saturday - 2PM-1AM
Sunday - 12PM (noon) - 11PM

+ When does the box office open?

Thursday - Camping box office opens at 12PM (noon)
Friday 2 PM- late
Saturday: 2PM- late
Sunday: 12PM (noon) - late

+ Is Euphoria family friendly?

Children 12 and under do not need a wristband and will receive free admission. Please be mindful of little ones' ears and always provide appropriate hearing protection. Minors under 18 need to be accompanied by a parent or legal guardian.

+ Is there parking?

Parking is available near the venue and camping areas. Parking passes will be available for purchase on site for $20/day or $30 for a weekend pass (with ins and outs) for Camping Pass holders. Overflow lots and shuttle service to the venue will be provided as needed. We recommend carpooling or finding a ride to the venue in order to reduce traffic and your cost for parking a car! Free shuttles from downtown Austin will be offered through Bus 2 Show. Find out more here.

+ Access/ADA

Euphoria is accessible to all guests, no matter the situation. We are continually improving our accessibility accommodations and appreciate any feedback you may have. Please read the following carefully, as some of the information may have changed:

Accessible Venue: The venue is fully navigable for people for all patrons with the assistance of our ADA Access team. There are accessible pathways throughout the venue which will be pinpointed at the Access Center. Keep in mind that the festival grounds are located on open pastures, with grass, slight hills and terrain changes throughout. Please prepare yourself for inclement weather, such as off-road wheelchair tires, spare tires and pneumatic repair kits. There will also be shuttle transportation for any ADA patrons who may need assistance.

Access Center: All accessibility-related questions can be answered at our Access Center. In addition, this will be the location to recharge wheelchair batteries or other assistive technology requiring electrical recharging. If you need to store equipment such as oxygen tanks or insulin, Access Center staff will register the equipment and place in a safe location.

Accessible Viewing Areas: Viewing areas with seating will be provided at the main stage for ADA patrons. Please see the festival map or contact the nearest festival staff member for exact locations. To gain access you must visit the Access Center in advance to get the proper credentials. Be advised, space is limited and is on a first come first-served basis.

ADA Entrance: All entrances/exits are accessible. A specific line at will call and the box office will be provided for ADA patrons who cannot wait long durations in the sun. Our Access team will be continually monitoring this and assist with any issues which may arise.

ATMs & Concessions: The ATMs are fully accessible and located throughout the venue. If assistance is required please confer with a festival staff member.

First Aid: All First Aid locations are noted on the festival maps. Professional medical staff will assist patrons with any medical issues that arise. Our Access team will be guiding patrons to First Aid if a medical emergency arises.

Mobility devices: Only those patrons who have mobility impairments may use electric mobility devices. Power wheelchairs and three or four-wheeled scooters are allowed for use by people with mobility impairments.

ADA Parking and Camping: Handicap parking and camping areas will be available and require a current, valid state issued DMV ADA placard or plates with corresponding placard or plate paperwork. ADA Staff will be available to help with setting up tents and other camping equipment.

Effective Communication: Options will be available for patrons who are hard of hearing, including Assistive Listening Devices (ALD) as well as SubPac Tactile Sensation Systems. Both options will be available at the Access Center. Visual guided tours will be available for patrons who are hard of sight.

For any requests related to ASL Interpretation, Large Font and Braille, and Closed Captioning, all formal requests must be submitted by March 24, 2016.

Restrooms: Throughout the venue there will be sanitary, wheelchair accessible restrooms located at major activity areas of the venue.

Service Animal Policy: Euphoria has a strict no-pet rule, with exceptions only for service animals as specified by federal and state law. Due to large-scale service animal fraud and for the safety of our patrons, staff, and other service animals, all animals which do not meet the legal standards will not be allowed into the festival grounds. All service animals must be registered at the entrance gates. Please note, comfort animals, emotional support animals, and therapy animals are not considered service animals and will not be allowed into the venue grounds.

Feel free to contact ada@euphoriafest.com with any other questions and/ or concerns.

+ Will there be access to free water?

Staying well hydrated is the key to beating the Texas heat! There will be free water stations in the festival and camping. Each attendee may carry up to two empty bottles into the festival and camping grounds. Empty water/camel packs are allowed in the festival and will also be sold inside the festival. There will also be water available for purchase at the bar.

+ What are the accepted forms of ID?

  • State Issued Driver’s License
  • Passport
  • Uniformed Services ID Card
  • Foreign Driver’s License
  • Expired Driver’s License AND State-Issued Temporary (Paper) ID

+ Can I leave the festival once I enter?

3-day pass holders who are 21+ may leave and re-enter the festival grounds. Individuals will be subject to search upon re-entry. Those who are under 21 may only enter the festival from the outside gates once per day. Camping Pass holders of all ages have the ability to re-enter between the festival and camping area.

+ First Aid/ Medical?

We will have 24-hour medical staff on site during the festival weekend (April 7 - 10, 2016). Upon arrival, please take note of the location of our clearly-marked medical tents should you need to stop by throughout the weekend. If you need medical assistance, contact the nearest security official, staff member, volunteer, or medical staff; or go to one of the on-site medical tents. If you’re not sure whether it’s an emergency or not, assume it is and get help immediately. All of our safety and medical staff are here to help you enjoy the festival and make it home safely - no judgements.

+ What happens if it rains?

Camping is rain or shine; no refunds will be issued should inclement weather occur. Texas weather can be unpredictable. Please keep an eye on the weather and pack accordingly. As always, please be sure to listen to any updates from Euphoria staff regarding your safety.

+ Will pets be allowed in the festival grounds?

No pets of any kind are allowed at the festival or campgrounds. PLEASE LEAVE YOUR PETS AT HOME. Ticket holders may be turned away if a pet is found in your car.

+ Can I bring a Totem?

Yes. Please make sure it fits within the following regulations: No totems over 10 feet, constructed of metal or wooden pieces, sharpened elements, or are capable of being pounded into the ground or causing harm to others.

+ Can I bring my medication?

In order to bring necessary medications into the festival or camping grounds, please make sure you have the following:

  • A valid Photo ID (See list of acceptable forms of identification)
  • Pill Bottles that are in-date and clearly marked with name and prescription
  • ONLY one type of pill per bottle (make sure it matches the prescription on the outside)
  • Any Prescription Controlled Substances may only be brought in quantities reasonable for your time at the festival.
  • Unsure if your medication is a controlled substance? Check out a list here.

+ Festival Grounds prohibited items

All bags and persons will be searched. Any prohibited item that is surrendered to security at search points will not be returned. Please note, Euphoria reserves the right to make the final decision on allowed and non-allowed items without notice.

  • Glass of any kind
  • Weapons or harmful objects
  • Illegal substances
  • Pet(s)
  • Outside food or beverages (includes candy). Please note, outside food and sealed non-alcoholic beverages are allowed in the Euphoria campgrounds.
  • Alcohol
  • Professional camera equipment (cameras with a detachable lens, tripods, video cameras)
  • Laser pointers
  • Large Backpacks(>10x10)/Luggage (Drawstring bags acceptable)
  • Chairs
  • Cooking or heating elements of any kind, open flames, charcoal grills, gas lanterns, gas stoves, tiki torches, sky lanterns or fires
  • Items that can be used as a weapon, including pepper spray
  • Motorized vehicles of any kind
  • Generators
  • Compressed gas canisters (Co2, propane, etc.)
  • Fireworks or any other kind of explosive
  • Unauthorized vending items
  • Amplified sound equipment
  • Bad Attitudes
  • Drones/UAVs (if found, will result from your immediate removal from the festival grounds)
  • Hammers
  • Unsealed over-the-counter Medications (Available at General Store and Medical Tent)
  • Umbrellas
  • Unsealed Eye Drops
  • Vitamins/Supplements
  • Large flashlights/spotlights larger than pocket sized (headlamps and battery-powered lanterns are allowed).

+ What do I need to know about camping at Euphoria?

The camping experience is what really makes this festival! Awake every morning with Euphorians just like you. Share your experiences with friends, new and old, as you immerse yourself in festival life.

Campers must show a festival wristband to enter the campground. One camping pass is required for each person camping. You can purchase a GA + Camping Pass or buy them separately using the Camping Add-on.

Our campgrounds are tent-only camping; this means we do not allow cars! Parking is located nearby. One 10 x 10 camping spot per ticket with proper tent. Each 10 x 10 camping spot must be accompanied by camping tent not to include any type of shade tent. Camping spots can not be held or reserved for any reason.

Campers also have exclusive access to our New Moon Pre-Party featuring The Polish Ambassador. Arrive a day early on Thursday, April 7th to set up your camp & meet your neighbors!

+ What time does the campground open?

The Euphoria campground opens at 12pm CST (noon) on Thursday, April 7, 2016 and closes the following Monday, April 11, 2016 at 12pm CST (noon).

+ I want to bring my RV or camper - how does that work?

A limited number of premium RV spots are available with water and electric hookups. Reserve your spot here.

Each individual staying in an RV must have a valid RV wristband, camping wristband and 3-Day festival pass for entrance. There is a maximum of 8 people per RV spot allowed. RV spots are single entry, once your vehicle is parked in your spot there are no ins and outs. You must remain parked for the duration of the festival.

Looking for an RV to rent for the festival?

Contact Woody’s RV’s for a no-hassle delivery of your RV, so it will be waiting for you at Euphoria!

Call (512) 944-5800 or email Julie@woodyrvrentals.com for an RV onsite with power, water and pump-out services. Mention “EUPHORIA” for a 10% discount and $50 off the delivery fee!

+ What are the camping options?

For all of our camping options, please refer to the Camping section of our website.

+ Is there car camping?

No. For safety reasons, cars will not be allowed to enter the campgrounds. Check back as parking passes become available closer to the event date. Parking is available nearby, a short walk from the main entrance; keep in mind you’ll need to carry all camping gear to the designated grounds, so consider ways to help lighten the load, whether it’s bringing a dolly or divvying up the equipment list among your group.

+ Can we park next to our campsite?

No, car camping is not permitted at Euphoria. All tents, coolers and equipment should be carried in from the adjacent camping parking lot.

+ Can I "save" a campsite for a friend?

Camping spots can not be held or reserved for any reason. We know the festival camping experience is more fun with friends, so carpool, caravan or make plans to arrive together for the best chance at finding nearby campsites.

+ What amenities are available at the campgrounds?

Attendees will have access to restrooms, showers (for a fee), charging stations, hand wash stations, water, food and beverages, a variety of vendors and ATMs. There will also be morning yoga and workshop sessions held exclusively for campers, all the more reason to pack your tent and stay the weekend. Campers will also have access to a Community Cooking Area where you can whip up a hot breakfast or meal throughout the weekend. Please bring your own pots/pans and other utensils.

+ What can we bring into the campgrounds?

Sealed food and non-alcoholic beverages stored in non-breakable containers will be permitted inside the camping area. Keep in mind when packing food items that open flames or fires are not allowed (this includes camping stoves).

Acoustic music is welcome. Please respect your neighbors and leave your electrified music gear at home.

+ Campground prohibited items

All bags and persons will be searched. Any prohibited item that is surrendered to security at search points will not be returned. Please note, Euphoria reserves the right to make the final decision on allowed and non-allowed items without notice.

  • Glass of any kind
  • Weapons or harmful objects
  • Illegal substances
  • Pet(s)
  • Outside Alcohol (packaged beer and wine will be available for purchase for a reasonable price inside the campgrounds)
  • Professional camera equipment (cameras with a detachable lens, tripods, video cameras)
  • Laser pointers
  • Cooking or heating elements of any kind, open flames, charcoal grills, gas lanterns, gas stoves, tiki torches, sky lanterns or fires
  • Items that can be used as a weapon, including pepper spray
  • Motorized vehicles of any kind
  • Generators
  • Compressed gas canisters (Co2, propane, etc.)
  • Fireworks or any other kind of explosive
  • Unauthorized vending
  • Bad Attitudes
  • Drones/UAVs (if found, will result from your immediate removal from the festival grounds)
  • Hammers
  • Unsealed over-the-counter Medications (Available at General Store and Medical Tent)
  • Umbrellas
  • Unsealed Eye Drops
  • Vitamins/Supplements
  • Amplified sound equipment

CAMPING DO'S AND DON'TS

  • DON'T: Bring glass bottles of any kind.
  • DO: Register as a vendor if you plan to sell art, clothing or merch! Vending will only be allowed in designated areas.
  • DON'T: Bring any weapons or harmful objects.
  • DO: Carpool or secure appropriate travel arrangements to and from the festival. Cars, go-karts, hovercrafts and any other motorized transportation vehicles will not be permitted in the campgrounds.
  • DON’T: Bring illegal substances. Remember, although laws vary from state to state, Euphoria Music Festival and the campgrounds must adhere to Texas state law.
  • DO: Leave your pet(s) at home. We know, we’ll miss ours too.
  • DON’T: Bring outside food or beverages into the main festival grounds. Trying to do so could result in a security member tossing out your ice cold beverage – and that’s never fun.
  • DO: Attempt to “leave no trace,” and leave the campground cleaner than you found it. Place all trash in the nearest bin. We also suggest bringing your own black trash bags.
  • DON’T: Plan to cook anything that requires a fire or open flame, as they are not permitted.
  • DO: Keep the marked fire lanes clear, and refrain from blocking these areas when setting up tents or camping spots.
  • DON'T: Forget to drink lots of water and rest, taking breaks when necessary.
  • DO: Make the most of the experience, take care of one another, and enjoy the ride!

+ Does everyone in my tent need a camping pass?

Yes. Each person who plans to camp or enter the campgrounds needs a valid camping wristband. Only camping wristband holders will be allowed access the campgrounds. Day pass holders or 3-Day pass holders without a camping wristband will not be allowed to access the campgrounds. If you have already purchased a festival pass, you can purchase a camping add-on here.

+ Types of tickets

Currently, 3-Day GA passes, VIP passes and Single Day passes are on sale.

+ Affirm Layaway Plans

Want to attend Euphoria this year but don't have the funds upfront? You can now opt to pay for your Euphoria experience in fixed monthly installments over 3 or 6 months at $0 down if you are approved.

How do Affirm Layaway Plans Work?

  1. At checkout from the drop down menu, choose Monthly Payments with Affirm
  2. Fill out the information for your Affirm application
  3. To accept, click Confirm Loan and you're done! Your first monthly payment is due 30 days from the date that Eventbrite processes your order

+ I need to complete my payment plan.

If you still need to complete your plan, please contact ticketing@euphoriafest.com.

+ How old do you have to be to attend the festival?

Euphoria Music & Camping Festival is an 18+ event. Anyone under the age of 18 must be accompanied by a legal guardian. You will be asked to show a valid photo ID upon entry.

+ Where Do I Pick Up My Euphoria Wristband or Ticket? How will I know when wristbands have shipped?

As of March 20, wristbands have started shipping! You should receive an email from Eventbrite when your order is on the way with a tracking number. For all orders placed after March 20th, wristbands will be picked up at Will Call at the festival.

+ How do I activate cashless transactions with my wristband?

Please follow these instructions.

+ How do I register my wristband?

Please follow these instructions.

+ I'm attending the festival from out of the country, will my wristband or ticket still be mailed to me?

To avoid issues with international shipping, all international orders will held for pickup at Box Office/Will Call. Our ticketing provider will send you an email outlining the details closer to the festival.

+ Can I transfer my ticket to someone else?

Ticket transfers can be done through Eventbrite BEFORE wristbands ship on March 20, 2016. To do so you will need to change the name on the tickets (instructions here) and then update the shipping address on file so the wristbands mail directly to the new attendee (instructions here).

+ I have an issue with an existing order

For all issues regarding ticket orders, please read through Eventbrite's FAQ section in their Help Portal. If you still have questions, please contact Eventbrite directly through their Customer Service/ Help portal. Make sure to have your ticket confirmation number ready.

+ I can No longer attend, can I get a refund?

Unfortunately no. There are no refunds.

+ I WANT TO SELL MY TICKET. IS THAT OKAY? / AM I PROTECTED?

You're more than welcome to sell your pass to a buyer through a third party ticketing provider. Be warned — as soon as you purchase a Euphoria 2016 ticket through a 3rd Party Provider (both as a buyer and seller) Euphoria and Eventbrite's Customer Service Team are longer able to assist you. Buying / selling through an alternative ticketing provider (anybody but Eventbrite) is and will always be a risk.