Getting your wristband
+ Where is my wristband? When will it ship?
You can find estimated shipment and delivery dates along with other tracking information from the Tickets page in your Eventbrite account.
If you purchased your wristband after the March 20th cutoff date for shipping, please proceed to the Box Office with a copy of your original order confirmation email and a photo ID. We'll get you set up.
+ How can I update my shipping address?
You can update your shipping address on the Tickets page until the cutoff date when shipping begins. If you aren't available at the shipping address you provided and don't have a different address, you can cancel the shipment and pick up your replacement wristband at the event at the Box Office.
If you can't receive the package after it's been shipped to the provided address, please proceed to the Box Office with a copy of your original order confirmation email and a photo ID. We'll get you set up.
In all cases, shipping fees are non-refundable.
NOTE: If your shipping address is wrong when shipping begins, you'll need to pick up your wristband at the Box Office. The original order confirmation email and a photo ID may be required for wristband pick-up.
+ What to do if your wristband is lost, stolen, incorrect, or damaged
If you haven't received your wristband yet, take a look at your Tickets page for estimated shipping and delivery dates.
If your wristband is marked as "delivered" but you never received it or if it’s been lost or stolen, you can deactivate your original wristband and request a replacement wristband to pick up at the event from the Box Office. From the Tickets page in your Eventbrite account, find your order, select "Manage Wristband," then choose "Deactivate wristband." Once the wristband is deactivated, you can to pick up your replacement wristband(s) at the Box Office. For more detailed instruction on how to do this go here.
It’s important to know that we can not reship any orders and that shipping fees are non-refundable. Wristband replacement fees may apply. TIP: Did you buy your ticket after the cutoff date for shipping? No problem—you can confirm Box Office pick-up on your Tickets page too.
+ Can I pick up my wristband at Will Call/Box Office?
If you can't get your wristband at the address provided, you can cancel the shipment on the Tickets page in your Eventbrite account, then pick up a replacement wristband at the Box Office. All you need to bring with you is your original order confirmation email and a photo ID.
Please note that shipping fees are non-refundable.
TIP: Having trouble finding your order confirmation email from Eventbrite? Make sure to check the spam folder in your inbox, or search for an email from email@example.com.
+ Can someone else pick up my wristband at Will Call?
Yes! If you purchased your ticket after the cutoff date for shipping, you're sent a PDF ticket along with your order confirmation email. Someone else can pick up your wristband at the Box Office with the PDF ticket and a copy of your photo ID. If you don't have a PDF ticket, you can have someone else pick up your wristband through the following steps: 1) Cancel the shipment (if it hasn't shipped already) on your Tickets page, then
2) Have the new attendee bring a copy of your photo ID and the order ID number (found in your order confirmation email) to the Box Office.
Wristband replacement fees may apply.
Registering your wristband
+ Do I have to register my wristband?
You don't have to register your wristband, but we strongly recommend that you do! Registering your wristband shows the organizer and Eventbrite that the wristband belongs to you, and lets you to request Will Call pick-up to replace it more easily if it's lost or stolen during the festival.
+ Can I register my wristband under someone else's name?
You can only register a wristband once, so make sure you have all of that person's required information on hand. To register, you'll need their:
- Full name
- Email address
- Wristband ID number
+ Can I change my wristband registration information and/or transfer it to someone else?
Unfortunately not. Once registered, wristbands can't be transferred and identifying information can't be changed.
You can gift the ticket and wristband to anyone before registering the wristband, but only the original buyer can manage the order to request a replacement.
+ Do I need to re-register if I have to replace my wristband at the festival?
Nope! All your existing registration information and settings automatically work with your new wristband.
+ How do I set up cashless payments for my wristband?
You can link a credit or debit card to your wristband and use it to pay for drinks, food, and merchandise at the event with the tap of a wrist. To set up cashless payments, follow the link in your wristband package to register your wristband, add your credit or debit card information, then create a PIN number. You’ll receive an email receipt each time you use cashless payments at the event.
For more detailed instructions go here.